At Woodnwickscandlecompany, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review the information below regarding returns, exchanges, and refunds.
30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible, returned items must meet the conditions outlined in this policy.
Return requests submitted after the 30-day period may not be eligible for a refund or exchange.
Return Eligibility
To qualify for a return, items must:
- Be in their original condition.
- Be unworn, unwashed, and unused.
- Include all original tags and labels, if applicable.
- Be returned in suitable packaging to prevent damage during transit.
Items returned without prior authorization or that do not meet the above requirements may not be accepted.
How to Request a Return
To initiate a return, please contact our customer support team at [email protected] and provide:
- Your order number.
- The item(s) you wish to return.
- The reason for your return request.
Once your request has been reviewed and approved, we will provide detailed return instructions.
Return Shipping
Return shipping arrangements may vary depending on the reason for the return and your location.
If a return is approved due to a manufacturing defect, shipping error, or incorrect item received, we may provide a prepaid return label or an alternative resolution at no additional cost.
For returns requested for other reasons, customers may be responsible for return shipping costs unless otherwise stated.
Refund Process
After we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used during checkout. Most refunds are processed within 5–10 business days, although financial institutions may require additional time to complete the transaction.
Exchanges
If you would like to exchange an item for a different size or replace an eligible product, please contact our support team before returning the item. Exchange availability may depend on product inventory and other factors.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible at [email protected].
To help us resolve the issue efficiently, please include:
- Your order number.
- A description of the issue.
- Clear photographs showing the problem.
After reviewing the claim, we may offer a replacement, store credit, refund, or another appropriate resolution depending on the circumstances.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been worn, washed, altered, or damaged after delivery.
- Products returned outside the eligible return period.
- Items returned without prior authorization when required.
Need Assistance?
If you have questions regarding returns, exchanges, or refunds, please contact our customer support team.
Email: [email protected]
We appreciate your business and will do our best to provide a fair and efficient resolution to any concerns.