Welcome to our Frequently Asked Questions page.
Here you’ll find answers to common questions regarding orders, shipping, returns, payments, and customer support. We hope this information helps make your shopping experience with Woodnwickscandlecompany smooth and enjoyable.
If you need additional assistance, please contact us at [email protected].
Orders & Products
We specialize in graphic apparel featuring original and creative designs. Our catalog primarily includes unisex t-shirts and other apparel products inspired by a variety of interests, hobbies, and lifestyles.
Please refer to the size chart available on each product page before placing your order. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
If your order has not yet entered production, we may be able to make changes or cancel it. Please contact us at [email protected] as soon as possible. Once production has begun, modifications may no longer be possible.
Shipping & Delivery
Orders are typically processed within 1–3 business days before shipment.
After processing, most orders are delivered within 5–7 business days within the United States.
We charge a flat-rate shipping fee of $6.99 per order for domestic U.S. deliveries.
Yes. Once your order ships, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–48 hours after shipment for tracking information to appear in the carrier’s system. During busy periods, updates may take slightly longer.
Orders containing multiple items may be shipped separately. If this occurs, each package will have its own tracking number and may arrive on different dates.
Shipping carriers occasionally experience delays due to weather, holidays, high shipping volumes, or operational issues. We recommend monitoring your tracking information for the most current delivery updates.
Please check with household members, neighbors, apartment offices, or building management first. If you still cannot locate the package, contact us and we will assist with the carrier investigation process.
Returns & Refunds
We offer a 30-day return window from the date your order is delivered.
Returned items must be unworn, unwashed, unused, and in their original condition.
Email [email protected] with your order number and details about the item you wish to return. Our support team will provide return instructions if your request is approved.
Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
Return shipping responsibilities may vary depending on the reason for the return. If the item was defective, damaged, or incorrect, we may cover the return shipping cost.
Yes. Please contact our customer support team to discuss available exchange options before returning your item.
Damaged or Incorrect Orders
Please contact us as soon as possible at [email protected] and include your order number along with clear photos showing the issue.
If you receive an incorrect product, please contact us immediately. We will review the issue and work toward an appropriate resolution.
Payments & Security
We accept major payment methods available during checkout. Payments are processed securely through trusted third-party payment providers.
Yes. Payment information is encrypted and processed through secure payment gateways. We do not store full payment card details on our servers.
Privacy & Data Protection
We collect information necessary to process orders, including your name, shipping address, billing address, email address, and phone number.
No. We do not sell or rent customer personal information to third parties.
Depending on applicable laws and regulations, you may request access to, correction of, or deletion of your personal information by contacting us.
Contact & Support
You can reach our support team by email at [email protected].
Most customer inquiries receive a response within 24–48 business hours.
Our business operates under Darian Joy Laird Funy LLC. Additional corporate information can be found on our Contact Us page.