Thank you for shopping with Woodnwickscandlecompany. We are committed to providing a smooth and transparent shipping experience. The information below explains our order processing, shipping timelines, and delivery procedures for orders shipped within the United States.
1. Order Processing Time
All orders are processed and prepared before shipment. Orders typically require 1–3 business days for processing and production.
- Business days are Monday through Friday, excluding holidays.
- Orders placed on weekends or holidays will begin processing on the next business day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping & Delivery Time
After processing is completed, orders are delivered within 5–7 business days to destinations within the United States.
Total estimated delivery time: 6–10 business days (processing plus transit time).
Customers will receive tracking information as soon as the shipment has been dispatched.
3. Shipping Costs
We offer simple and transparent shipping rates.
Flat-Rate Shipping: $6.99 per order
This shipping fee applies to all domestic U.S. orders regardless of the number of items purchased.
4. Order Tracking
Once your order has shipped, a shipping confirmation email containing your tracking number will be sent to the email address associated with your order.
Please allow up to 24–48 hours for tracking information to become available in the carrier’s system after shipment.
You may also monitor your shipment through our Track Your Order page.
5. Incorrect Shipping Addresses
Please verify your shipping address carefully before placing your order.
Woodnwickscandlecompany is not responsible for orders delivered to an incorrect address provided during checkout.
If a package is returned due to an incomplete or incorrect address, customers may be responsible for the cost of reshipping the order.
6. Lost, Delayed, or Missing Packages
If your package experiences an unexpected delay during transit, please allow additional time for the carrier to complete delivery and continue monitoring the tracking information provided.
If tracking indicates that your package has been delivered but you have not received it, please check with household members, neighbors, building management, or the shipping carrier before contacting us.
If your shipment appears to be lost or has not arrived within a reasonable timeframe, please contact our customer support team at [email protected]. We will work with the carrier to investigate the shipment and determine an appropriate resolution.
7. Multiple Package Shipments
Orders containing multiple products may occasionally be shipped in separate packages. If this occurs, each shipment will have its own tracking number and may arrive on different dates.
Contact Us
If you have questions regarding shipping, tracking information, or delivery status, please contact us:
Email: [email protected]
Address:
3772 Stillson Rd, Stockbridge, MI 49285.
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time – PT).